Returns, refunds and cancellations

Last updated: 02 Oct 2026

Every piece we sell is made to order, and many are personalised with names or custom designs. Please read this policy before you order.

What we can't take back

Because each item is printed specially for you, we can't accept returns or exchanges if you change your mind, ordered the wrong colour or size, or no longer need the item.

3D printed items have fine layer lines and small variations in texture and colour shade. These are part of how the process works and aren't defects.

Damaged, defective or wrong items

If your order arrives damaged, has a manufacturing defect, or isn't what you ordered, we'll reprint it and send it to you free of charge.

To make a claim:

• Record an unboxing video. Start recording before you open the sealed parcel, show the shipping label, and keep recording until the item is fully out of the packaging.
• Contact us within 48 hours of delivery at hello@filakaar.com or on WhatsApp at +91 83560 80394, with your order number, the unboxing video and clear photos of the problem.
• Keep the item and packaging until your claim is settled. We may ask you to send the item back; if so, we'll arrange and pay for the pickup.

We'll review your claim within 2 working days. We can't accept claims made more than 48 hours after delivery, or without an unboxing video. This applies to orders in India and abroad. If we approve your claim but can't reprint the item (for example, if a material is no longer available), we'll refund the item in full instead.

Cancellations

Printing is scheduled as soon as an order is paid, so orders can't be cancelled once payment is made.

You'll get a full refund if:

• we cancel your order, for example because we can't make the item; or
• we can't dispatch your order within 10 working days after the time shown at checkout, and you choose to cancel.

Partial cash on delivery orders

If a partial cash on delivery parcel is refused at delivery, the advance paid online is not refunded, because it covers the shipping costs.

How refunds are paid

Approved refunds go back to your original payment method within 5 to 7 working days. Your bank may take a few extra days to show it. Any cash paid on delivery is refunded by UPI or bank transfer to an account you choose.

Import duties, taxes and customs fees paid in another country are the customer's responsibility and aren't refunded by Filakaar.

Questions

Email hello@filakaar.com or WhatsApp us on +91 83560 80394. If you're not happy with how we've handled a claim, you can contact our Grievance Officer (details on our Contact us page).